ISI CIO/CTO View

TABANG

IT support requests raised by stores and head office.

Open tickets

Live

+2%vs 7 days ago

Resolved (last 7 days)

Live

-21%vs prior 7 days

Unassigned

Live

no changeopen >7d

Past SLA

Open more than 7 days.

of 4778 open

Tickets raised

Live

Support tickets opened per day over the last 30 days.

Backlog age

Live

How long the currently-open tickets have been waiting.

Within SLA! Past SLA

Open by priority

Live

How the current open backlog breaks down by priority.

Critical37

High1,464

Medium220

Low3,057

Workload by assignee

Live

Unresolved tickets per person, split by status. Counts co-assignees, so bars sum to more than the backlog.

Dolpo Dongor918

Gabby Estañol664

John luke Urbanozo419

Dexter Bon Castigador407

John Brave Borre403

Paul Angelo Sta. Ana384

Erano Landero364

Joseph Tobias347

Kian Ceballos214

Rex cctv166

OpenIn ProgressOn HoldResolved

Needs attention

Live

The longest-waiting open tickets, worst priority first.


LTJ-367	BACK UP	Dexter Bon Castigador	Resolved	Critical	146d
4J9-DXW	COUNTER PROBLEM	Joseph Tobias	Resolved	Critical	146d
U8E-JHG	COUNTER PROBLEM	Joseph Tobias	Resolved	Critical	146d
KAT-UH1	CASHIER DIFFERENCE	John Brave Borre	Resolved	Critical	146d
JET-V3S	UNLINK	Erano Landero	Resolved	Critical	146d
MAZ-WMC	2PCS REQUEST CATRIDGE EPSON 590	Erano Landero	Resolved	Critical	146d
AXF-0Y7	PRINTER PROBLEM	Unassigned	Resolved	Critical	146d
HME-63E	UNLINK ACCT	Gabby Estañol	Resolved	Critical	146d

Graphics

Creative and print production requests moving through the design queue.

In the queue

Live

-14%vs 7 days ago

Completed (last 7 days)

Live

+120%vs prior 7 days

Median turnaround

Live

+30%vs prior 30d

Past due date

Live

+38%vs 7 days ago

Jobs submitted

Live

Creative job orders raised per day over the last 30 days.

Queue age

Live

How long the open job orders have been sitting.

Moving normally! Sitting too long

Job types

Live

What the design team is being asked for, over the last 30 days.

Other96

Banner7

Social Media7

Workload by designer

Live

Live job orders per designer, split by status. Excludes Completed and Cancelled.

Noli Umahag23

Marvin Jamelarin8

Cleff Jason Buenaflor6

Elmer John Carbon5

OpenIn ProgressFor ApprovalOn Hold

Running late

Live

Open job orders furthest past their due date.


GFX-235	TINAPAYAN Loaf Bag Packaging	Noli Umahag	Open	Critical	85d
GFX-240	RIGHT CHOICE Dinorado Rice packaging (c/o Tinapayan)	Noli Umahag	Open	Critical	85d
GFX-237	TINAPAYAN Bars Packaging	Noli Umahag	Open	Critical	85d
GFX-312	TINAPAYAN Branding / Portfolio	Noli Umahag	Open	Critical	65d
GFX-316	TINAPAYAN Biscocho / Buttered Toasts Packaging	Noli Umahag	For Approval	Critical	64d
GFX-462	TINAPAYAN Foil Packaging	Noli Umahag	For Approval	Critical	37d
GFX-559	IS Holiday Basket Poster Edit	Noli Umahag	Open	Critical	18d
GFX-460	IS MED TV SLIDE compilation	Marvin Jamelarin	For Approval	High	38d