TABANG
IT support requests raised by stores and head office.
Open tickets
Live188
+3%vs last week
Resolved this week
Live264
-1%vs last week (approx.)
Unassigned
Live61
no changeopen >7d
Past SLA
Open more than 7 days.
117
of 188 open
Tickets raised
LiveSupport tickets opened per day over the last 30 days.
Backlog age
LiveHow long the currently-open tickets have been waiting.
Within SLA! Past SLA
Open by priority
LiveHow the current open backlog breaks down by priority.
18
73
49
48
Needs attention
LiveThe longest-waiting open tickets, worst priority first.
| LTJ-367 | BACK UP | Unassigned | Open | Critical | 86d |
| 4J9-DXW | COUNTER PROBLEM | Unassigned | Open | Critical | 86d |
| U8E-JHG | COUNTER PROBLEM | Unassigned | Open | Critical | 86d |
| KAT-UH1 | CASHIER DIFFERENCE | Unassigned | Open | Critical | 86d |
| JET-V3S | UNLINK | Tagbak | InProgress | Critical | 86d |
| MAZ-WMC | 2PCS REQUEST CATRIDGE EPSON 590 | Jibao-an | InProgress | Critical | 86d |
| AXF-0Y7 | PRINTER PROBLEM | Unassigned | Open | Critical | 86d |
| HME-63E | UNLINK ACCT | Unassigned | Open | Critical | 86d |
Graphics
Creative and print production requests moving through the design queue.
In the queue
Live46
-77%vs last week
Completed this week
Live3
no changevs last week
Median turnaround
Live6.5d
+2%vs prior 30d
Past due date
Live20
-88%vs last week
Jobs submitted
LiveCreative job orders raised per day over the last 30 days.
Queue age
LiveHow long the open job orders have been sitting.
Moving normally! Sitting too long
Job types
LiveWhat the design team is being asked for, over the last 30 days.
86
21
3
1
1
Running late
LiveOpen job orders furthest past their due date.
| GFX-004 | test test test | Adrew Que | Open | Critical | 117d |
| GFX-186 | Bathroom Tissue New Design | Marvin Jamelarin | For Approval | Critical | 46d |
| GFX-175 | Atrium 3nd Anniversary Sale Layout | Rafael Dundee Pineda | In Progress | Critical | 49d |
| GFX-256 | 7 DAYS TO GO MOLO FIESTA SALE REEL | Rafael Dundee Pineda | In Progress | Critical | 21d |
| GFX-260 | PETS CHOICE: FUNCTIONAL FOOD | Rafael Dundee Pineda | In Progress | Critical | 19d |
| GFX-244 | DHI Employee ID pictorial batch 2 | Noli Umahag | Open | Critical | 23d |
| GFX-245 | DHI ID Editing Batch 2 | Noli Umahag | Open | Critical | 23d |
| GFX-152 | SPAGHETTI SAUCE | Marvin Jamelarin | For Approval | Critical | 61d |