How these are measured
Resolution timing comes from the status transition recorded in Atlas's change log, not from updated_at — so unlike the overview page's “Resolved” count, these are exact rather than approximate. SLA targets are this dashboard's built-in defaults, not Atlas policy — Atlas has no SLA table. Set TABANG_SLA_HOURS and GRAPHICS_SLA_HOURS to your real targets.
TABANG
IT support requests raised by stores and head office.
Reopened (30 days)
Live726
-37%vs prior 30 days
Graphics
Creative and print production requests moving through the design queue.
Reopened (30 days)
Live3
newvs prior 30 days